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Find quick answers about orders, shipping, returns, refunds, payments, and customer support at Safetycentrics.
We ship to eligible addresses within the United States, subject to carrier availability. We do not ship to PO Boxes, military addresses (APO/FPO/DPO), or addresses outside the United States.
For address-specific questions, contact us before ordering. Read our Shipping Policy.
Standard shipping is free on all eligible U.S. orders, with no minimum purchase.
Orders are typically processed within 2–3 business days. Transit takes an estimated 4–9 business days after shipment, for an estimated total of 6–12 business days.
Business days are Monday through Friday, excluding holidays. The order cutoff is 6:00 PM Eastern Time (ET). Delivery times are estimates and may be affected by carrier disruptions or severe weather.
Use the tracking information provided for your order to check the carrier’s latest updates. If you cannot find tracking information or need help with a delivery, email support@safetycentrics.com with your order number.
Contact support@safetycentrics.com promptly with your order number and the change you need. Changes or cancellations may not be possible once fulfillment has begun. This does not affect cancellation rights available under applicable law.
You have 30 days after delivery to request an eligible return. Items must be unused, in their original condition and packaging, with all supplied accessories, keys, manuals and components. Proof of purchase is required.
Sale and promotional items are excluded from change-of-mind returns. See our Return & Refund Policy for full details.
Email support@safetycentrics.com with your order number and the reason for your request. After discussing your request with customer support and receiving approval, we will email you a prepaid return label and instructions.
Please do not send a package before authorization. Use the address provided in your approval email.
Safetycentrics covers return shipping for approved, eligible returns, including a change of mind or a damaged, defective or incorrect item. No restocking fee is charged. Please use the prepaid label provided by customer support.
Contact us promptly at support@safetycentrics.com. Include your order number, a description of the issue and photos of the item and packaging so we can review the problem and arrange an appropriate solution.
This also applies to sale and promotional items that arrive damaged, defective or incorrect.
To exchange an eligible item, request a return first. Once your return is accepted, place a separate order for the replacement item.
For approved, eligible returns, your refund will be returned to the original payment method within 10 calendar days after we receive your returned item. This period includes inspection and approval.
If you have not received the refund within that period, contact support@safetycentrics.com with your order number.
The available payment methods are displayed at checkout. Depending on the enabled options, your device and your location, these may include credit and debit cards and digital wallets.
Please review the checkout options and our Payment Policy.
Prices are displayed in U.S. dollars (USD) unless another currency is expressly shown. If your payment account uses another currency, your bank or payment provider may apply conversion rates or fees.
Email: support@safetycentrics.com
Phone: +1 (862) 225-5668
Monday–Friday: 09:00 AM–05:00 PM ET
Weekends: 11:00 AM–04:00 PM ET
We aim to respond within 24 hours. Include your order number for purchase-related questions. You can also use our Contact page.